Privacy Policy

Last updated: 24 January 2026

Spray Away Cleaning Solutions (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information when you visit our website or contact us.

If you have any questions, contact us at:
Email: info@sprayawaysolutions.co.uk
Telephone: 07983 153251
Business location: West Sussex, United Kingdom

1) Who we are

We are the data controller for the personal data we collect through this website and when you contact us.

2) What personal data we collect

Depending on how you interact with us, we may collect:

Information you provide to us

  • Name

  • Email address

  • Phone number

  • Address or postcode (to confirm service area and provide quotes)

  • Details about the work you want (e.g., driveway/patio/roof/gutters)

  • Photos you upload (e.g., to help us assess the job and provide a quote)

  • Any other information you include in your message

Information we collect automatically (website usage)

  • IP address (may be processed by our website platform and security systems)

  • Device/browser information

  • Basic usage data (pages visited, time on page)

Optional (only keep if true):
If we use analytics tools (e.g., Google Analytics), we may also collect aggregated website usage information to help improve the site and measure performance.

3) How we use your data

We use your personal data to:

  • Respond to enquiries and quote requests

  • Provide services and communicate about appointments

  • Improve our website and services

  • Keep records of communications and work completed

  • Send marketing messages only where permitted (see section 7)

4) Lawful bases for processing (UK GDPR)

We rely on the following lawful bases under UK GDPR:

  • Contract: where processing is necessary to provide a quote or carry out services you request.

  • Legitimate interests: to run our business effectively (e.g., responding to enquiries, scheduling work, improving our services), provided your rights do not override those interests.

  • Consent: where required (e.g., certain marketing communications, and where cookie/analytics consent is required).

  • Legal obligation: where we must keep records for tax/accounting or comply with legal requirements.

5) Who we share your data with

We currently don’t share any data, but may in the future with trusted service providers who help us operate our website and business, such as:

  • Website hosting and website platform providers (e.g., Squarespace)

  • Email/communications providers

  • Security/spam-prevention services

  • Potentially we could add analytics providers (e.g., Google)

We only share information necessary for the service and require appropriate safeguards where applicable.

We do not sell your personal data.

6) International transfers

Some of our service providers may store or process data outside the UK. Where this occurs, we take steps to ensure appropriate safeguards are in place (for example, standard contractual clauses or equivalent protections) as required under UK data protection law.

7) Marketing

We may contact you about our services:

  • By email or text only if you have asked us to contact you, you are an existing customer, or you have otherwise consented where required.

  • You can opt out at any time by contacting us at info@sprayawaysolutions.co.uk.

We do not use your enquiry details for unrelated marketing without a lawful basis.

8) Cookies and similar technologies

Our website may use cookies and similar technologies to:

  • Enable core website functionality

  • Help keep the site secure

  • Optional (only keep if true): measure and improve performance using analytics tools

You can control cookies through your browser settings and (where applicable) via any cookie banner/preferences on our site.

Optional: If you have a separate cookie policy, link it here:
Cookie Policy: [add link]

9) How long we keep your data (retention)

We keep personal data only for as long as necessary:

  • Enquiries/quote requests: typically up to 12 months after last contact (unless you become a customer)

  • Customer/job records: typically up to 6 years for accounting and tax purposes

  • Photos: retained only as needed for quoting, job completion, and reasonable aftercare/record keeping, then deleted or archived securely

You can request deletion sooner where applicable (see section 11).

10) Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration or disclosure. No method of transmission or storage is 100% secure, but we work to protect information appropriately.

11) Your data protection rights (UK)

You may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (in certain circumstances)

  • Restrict or object to processing (in certain circumstances)

  • Data portability (in certain circumstances)

  • Withdraw consent where we rely on consent (this won’t affect prior lawful processing)

To exercise your rights, contact info@sprayawaysolutions.co.uk.

12) Complaints

If you are unhappy with how we handle your data, you can contact us first so we can try to resolve it. You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office (ICO).

13) Third-party links and reviews

Our website may include links to third-party platforms (e.g., social media). If you follow those links, their privacy policies apply.

If you leave a public review on platforms such as Google, your review and profile information may be visible publicly according to that platform’s settings. We may display testimonials or review excerpts on our website (where lawful and appropriate).

14) Changes to this policy

We may update this Privacy Policy from time to time. We will post any updates on this page and update the “Last updated” date.